Privacy Policy

1. Introduction

Ulster Metal Refiners is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our website, enquiries, and on-site transactions.

2. Information We Collect

We may collect personal information such as your name, contact details (phone number and email address), business information, and identification documents (such as a passport or driving licence) where required by law. We may also collect transaction details related to metal purchases, sales, and exports.

3. How We Use Your Information

Your information is used to process transactions, respond to enquiries, provide quotations, manage collections and exports, and comply with legal and regulatory requirements. We may also use your contact details to communicate important service updates.

4. Legal Basis for Processing

We process personal data where necessary to fulfil contractual obligations, comply with legal requirements, and pursue legitimate business interests such as improving our services and maintaining secure operations.

5. Identity Verification

In line with UK regulations governing metal recycling, we require valid photo identification and proof of address before completing transactions. This helps prevent fraud and ensures full legal compliance.

6. Data Sharing

We do not sell your personal information. However, we may share data with trusted third parties such as logistics partners, compliance authorities, and financial institutions where necessary to complete transactions or meet legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our systems and processes are designed to maintain the confidentiality and integrity of your information.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.

9. Your Rights

You have the right to access, correct, or request deletion of your personal data, subject to legal obligations. You may also object to certain processing activities or request restrictions where applicable.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Ulster Metal Refiners
Address: 30 Stockmans Way, Belfast, BT9 7ET
Phone: 02890 666110
Email: info@ulstermetalrefiners.co.uk